Application Support Engineer

• Must be proficient in Korean language
• Must hold permanent / unrestricted working rights in Australia
• 12-month contract with high likelihood of conversion to a permanent position
• Sydney CBD offices close to public transport
• Flexible / Hybrid working environment (2 days per week in office)

About the company
Join a global tech giant that is helping organisations streamline operations and improve service delivery through innovative cloud-based solutions. With a global footprint and a strong customer focus, their platform is used by some of the world's most recognisable brands.

About the role
The organisation is seeking a Technical Support Engineer to assist Korean-speaking customers with technical inquiries and issues related to their software platform. The role ensures smooth customer experiences through timely and effective case resolution.

Duties

• Provide technical support to customers via phone, chat, web, and email, primarily in Korean

• Troubleshoot and resolve platform-related issues using diagnostic tools and knowledge of the system

• Collaborate with internal teams to resolve complex technical problems

• Document case progress and resolutions clearly and professionally

• Contribute insights for process and product improvements based on customer interactions

Requirements

• At least 2 years in a customer-facing technical support role

• Fluent written and verbal communication skills in Korean

• Ability to read and understand JavaScript or Java code

• Experience with databases such as MySQL or Postgres (Oracle experience is a plus)

• Understanding of ITSM, ITIL, or CMDB concepts

• Familiarity with remote administration tools like SSH, SNMP, WMI, or PowerShell

If you’re fluent in Korean and have a passion for solving technical problems, apply now to join a team making a real impact in enterprise technology support.